Items must be returned within 30 days of receipt. The customer is responsible for all shipping charges including any insurance. There is a $3.00 service charge on all returns. Double Dane Games is not responsible for any manufacturer related issues (missing pieces, workmanship, etc…). The item must be unopened and in its original packaging. Please email or call us to get a Returned Item Number and include this number with the returned item to receive a refund or credit.